Terms of Use

Cozykids.gr is the online store for the exhibition and distribution of the products of the Greek company "AFOI VOTSI OE", located at 3km Thermis-Triadiou Street, in Triadi, Thessaloniki. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to all transactions on the online store of " AFOI VOTSI OE", located at cozykids.gr.

Make sure that you agree to the following terms and conditions, as your further use and browsing of the cozykids.gr website implies your explicit and unconditional consent to them.

Terms

"AFOI VOTSI OE" reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store, according to its needs and fair dealing. "AFOI VOTSI OE" undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It should be noted that the change of terms does not concern orders that have already been placed.

Provided Information & Products

"AFOI VOTSI OE" is committed to the completeness and validity of the information provided on the website cozykids.gr, both in terms of the existence of essential features that, as the case may be, are described for each available product, as well as for the accuracy of the information regarding the provided, by the online store cozykids.gr, services, subject to any technical or typographical errors, which may have escaped attention or may have occurred unintentionally or due to any interruption of the website due to force majeure.

Limitation of Liability

"AFOI VOTSI OE" cannot guarantee the availability of the products before the purchase, but it guarantees the timely information of the final consumers about their non-availability.

"AFOI VOTSI OE" company is responsible for willful misconduct and gross negligence only in case of delay in the delivery of ordered products and for information that it provides or services that it provides through its website.

The online store of "AFOI VOTSI OE" is not responsible for any technical problems that occur to users when attempting to access the website which are related to the operation or compatibility of their own equipment/software with the use of the website cozykids.gr. Also, "AFOI VOTSI OE" company has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

Intellectual Property Rights

The website cozykids.gr is the official website of "AFOI VOTSI OE". All content on the websites, posted by "VOTSI BROS OE", including images, graphics, photos, drawings, texts, services and products, are the intellectual property of "AFOI VOTSI OE" and are protected by the relevant provisions of Greek law, European law and international conventions.

Any copying, analog or digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real Content provider of the website cozykids.gr is strictly forbidden. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of "AFOI VOTSI OE" or any other legal proprietor of the above copyrights.

The names, images, logos and distinctive features that represent "AFOI VOTSI OE" and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of "AFOI VOTSI OE" and/or cozykids.gr and/or the above third parties are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the websites cozykids.gr should in no way be construed as a transfer or assignment of their license or right of use.

User Obligations

The users of the website cozykids.gr accept that they will not use the website and the online store of "AFOI VOTSI OE" for posting, emailing or otherwise transmitting any content that is illegal, harmful, threatening, offensive, defamatory, vulgar, obscene, libelous, violates someone else's privacy, shows empathy, or national or other discrimination, may cause harm to minors in any way, or for information that may not be transmitted in accordance with the law or contractual or managerial relationships (such as internal information, property and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), or infringes any patent, trademark, trade secret, copyright or other third party property, contains software viruses or any other code, files or programs designed to interrupt, damage, corrupt or block any software or computer hardware, intentionally or unintentionally violates applicable Greek and EU law and its provisions, or may harass third parties in any way and any content used to collect or store users' personal data.

Security

"AFOI VOTSI OE" company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, using the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the online store cozykids.gr is achieved by the following methods:

Customer Identification

The codes used for your identification are two: the Entry code (email or username) and the Personal Security Code (password), which every time you enter them, they provide you with absolute secure access to your personal information.

You have the option to change your Personal Security Code (password) and your e-mail address (email) as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of their loss or leakage, you must notify us immediately, otherwise the online store cozykids.gr is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest that you use not only letters and numbers, but also symbols to create a password.

Ensure the confidentiality of the transfer of your personal data

To ensure the confidentiality of data transfer, we use the SSL-128bit encryption protocol. The system is certified by Verisign, a company that specializes in transaction security.

Automatic disconnection

If there is no activity for 20 minutes, you are automatically disconnected from the members area of the online store cozykids.gr.

Controlled Access (Firewall)

The access to the systems of cozykids.gr (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting access to systems and databases with confidential data and information of the company.

Encryption

The system of cozykids.gr first decrypts the information it receives using the same key (which is predefined at the beginning of your connection to the service) and then processes it. The systems of cozykids.gr send you information following the same encryption process.

Whenever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is 128-bit SSL encryption.

Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. During the order and if the user/customer has connected with his username and personal code in the online store cozykids.gr, all communication between your computer and the systems of cozykids.gr is encrypted using a 128-bit key. That is, every time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system.

Confidentiality of Transactions

Confidentiality is key to our company. The same basic principles that govern classic transactions apply in the case of e-commerce. All information transmitted by the user/member to cozykids.gr is confidential and all necessary measures have been taken to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications

"AFOI VOTSI OE" does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.

In the event that "AFOI VOTSI OE" uses third parties to support its systems, ensures confidentiality.

You can request any information kept about you as well as their correction in case you can document the existence of an error.

For your own safety, you should also treat all information provided through the services as confidential and do not disclose it to third parties.

Protection Policy

Privacy policy

During your visit to the pages of cozykids.gr you may be asked to give personal information about you (name, surname, email address, shipping address, etc.) in order to process your orders. Any personal data that you declare anywhere on the pages and services of the website cozykids.gr, are kept exclusively for reasons related to your transactions with us, such as communication reasons, the improvement of the services provided and the operation of the respective services, and may not be used by any third party (except as provided by law to the competent authorities only).

In any case, the employees of cozykids.gr who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal information, in extremely rare and special cases, may be disclosed to companies cooperating with cozykids.gr, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal data is not being processed illegally.

For any question or suggestion or statement related to these issues please contact us at info@cozykids.gr.

At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

Withdrawal / Return - Product replacement

You have the right to return the products you bought and request their replacement a) in all cases in which, through proven fault of cozykids.gr, products other than or substantially different from those you ordered were delivered to you b) in all cases in which there was defect in the product or lack of its agreed property provided that (i) is not specified differently in the guarantee of the manufacturer, or the importer and the product is under warranty, in which case the warranty conditions apply or (ii) if there is no warranty in (i) the legal limitation of buyer or (iii) if there is no warranty on (i) and the defect or missing property is not significant.

You have the right to return the products you bought and request their replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within thirty (30) calendar days counting from the day you receive it.

You have the right to return the products you bought and request payment of the price you paid us a) in all cases in which there was a defect in the product or its agreed property is missing and provided that (i) it is not specified otherwise in the warranty of the manufacturer or importer and the product is under warranty, in which case the terms of the warranty apply; or (i) and the defect or missing property is not significant and (b) within 30 calendar days counting from the day you receive it.

Cozykids.gr is liable for compensation in case of lack of agreed quality or the existence of a defect only if this has been caused by its fault, in which case it is not responsible for slight negligence.

In addition, when the product needs to be replaced-repaired it must be accompanied by the original proof of purchase. For all the above cases, the products to be replaced-repaired must be in the condition received by the customer, complete and without damage, and their packaging must be the one that normally accompanies the product and must be in excellent condition. statement, together with all the documents that accompanied the product (eg DAT, Retail Receipt, etc.). Before each return, it is recommended to consult with the online store cozykids.gr. In any case, the return and replacement is possible under the following conditions: 1. contact the Online Store on the same day or the next working day 2. in case of change of the product within 30 days with another or other up to the amount of the price or with additional price or withdrawal within 30 days according to article 4 par.10 of law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents proving the transaction (e.g. DAT, Retail Receipt, etc.).

Order cancellation

The order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can go "back" and remove the quantities of products from your cart by clicking on the "remove" button. If the online order has been completed but the product/s have not been shipped yet, you can call us at 2310477336 and one of our partners will undertake the cancellation of your order. If the product/s have been shipped, call us at 2310477336 or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options.

Order Delay

Your order may be delayed for the following reasons:

The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers. However, there are cases where an order can be "stuck" at the customs or its transport, with the result that we do not have it in our warehouses as we expected. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.

The product you ordered has already been removed and is not available: Among the products we display in our online store there are rare cases where their supplier suddenly notifies us that he is removing them. In this case, an employee of our company will contact you directly to give you all the alternatives.

In periods of extreme weather events or strikes, as well as in any case of force majeure, transport and delivery of your order may be affected.

In case it is impossible to contact you by phone and/or by email (email) (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. The information you have entered is not properly updated.

Newsletters

Cozykids.gr sends informative emails at regular intervals.
Cozykids.gr is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISPs (Internet Service Providers) for their delivery.
Newsletters can end up in the spam folder, so please check regularly that they are not stored there.
In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news submission system of cozykids.gr, you can inform us at info@cozykids.gr.